SIXTEENTH KNOWLEDGE MANAGEMENT ROUNDTABLE
CONVENED ON SEPTEMBER 10, 2003 AT
THE ARLINGTON CAMPUS PROFESSIONAL CENTER, GEORGE MASON UNIVERSITY.
Resources:
Brief:
George Mason University's School of Public Policy hosted the sixteenth event in the Washington DC region's Knowledge Management Roundtable (KM RT) series in Room 244 at the Arlington Campus Professional Center on September 10, 2002.
Held in conjunction with the School of Public Policy's International Center for Applied Studies in Information Technology (ICASIT) and Virginia's Center for Innovative Technology (CIT), the KM RT seeks to broaden the application and advance the effectiveness of KM practice in organizations in the region. CIT seeks to increase the Commonwealth's economic competitiveness and quality of life by advancing the development of Virginia as a technology state and by creating and retaining technology-based jobs and businesses.
As part of its efforts to achieve these results, CIT provided a grant to ICASIT to help initiate a shared KM culture among organizations in Virginia by identifying organizations interested in KM and convening the first KM Roundtable that was held in March 1999 (KM Roundtable, March 1999). Subsequently, a KM RT has been convened nearly every quarter: KM Roundtable, June 1999, KM Roundtable, September 1999, KM Roundtable, February 2000, KM Roundtable, May 2000, KM Roundtable, August 2000, KM Roundtable, November 2000, KM Roundtable, February 2001, KM Roundtable, May 2001, KM Roundtable, August 2001, KM Roundtable, November 2001, KM Roundtable, February 2002, KM Roundtable, May 2002 , KM Roundtable, October 2002, and KM Roundtable, February 2003.
MEETING OVERVIEW
The Knowledge Management Roundtable (KMRT) met with 45 members present to hear presentations and discuss issues related to Change Management. The objective for the session was for the Round Table members to leave with an understanding of the change processes that worked (or didn’t!), the available options in supporting technology (if any), the possible solutions in the larger enterprise context, and what important lessons the presenters learned so that the transition curve to the changed process for the participants could be shorter and more cost-effective. The presenters were also asked to address the difficulties encountered in implementing Knowledge Management initiatives and what changes or actions were engaged in to overcome these difficulties. Members were directed to the ICASIT website (http://www.icasit.org/km/) for back ground on the subject from KPMG’s European Knowledge Management Study 2002/2003.
Among the questions the study addressed
were the difficulties and challenges in implementing Knowledge Management
programs. Respondents cited the top three difficulties as:
• KM is not a priority
• Lack of a knowledge- sharing culture
• Lack of time or priority of users
Challenges were:
• Showing business benefits
• Motivating the work force to use knowledge management
• Keeping Top management involved
The format for the Change Management KMRT included a short presentation on what Change Management is and its place in supporting the business need. Seven speakers discussed there perspectives on change which included a discussion of the context of the problem, steps taken to make the decision to select the change solution and what lessons were learned in its implementation. At the end of the session time was allowed for Q&A and discussion with the panelists as a whole.
The agenda for the meeting follows with the presentations hyperlinked from each of the presenters listed:
9:00 Welcome and Introductions Clay Dean, Senior Consultant
for KM, ICASIT
9:10 Change Management Panel Moderated by Linda Morris, Principal,
Adult Development Associates
• Opening–Differing organizational perspectives on Change and
KM approaches
o Mark Addleson, Director: MNPS in Organizational
Learning George Mason University
• Case Study Examples: Challenges, Issues,
Results, and Lessons Learned
• Steve Denning (http://www.stevedenning.com/)
• Brigette Blackburn, Director, Business
Transformation, PRIME Program
• Bruno Laporte, Manager, Knowledge and
Learning Services, World Bank
• Joi Grieg, Program Director, Talent IBM
Global Account, IBM Global Services
• Marvin Goldstein, Director of Technical
Research & Analysis, ESI International
• Anne Pellicciotto, President, SeeChange
Consulting, Inc.
11:10 Question & Answers, Group Discussion
12:00 Announcements and adjourn for Networking or Departure
Clay Dean, Senior Consultant for KM, ICASIT
I received an e-mail from Anne Pelliciotto which links to additional information on the event:
Dear KM Roundtable Participants:
I enjoyed meeting you all and being part of the lively conversation Wednesday
on KM and change. There were some very interesting points highlighted during
the meeting on the change challenges and tools to ensure KM success. I have
summarized some of our discussion points on the SeeChange website News &
Events page, where you will also find a link the PDF of my presentation.
Feel free to contact us at SeeChange for further information or discussion
about this interesting topic.
Sincerely,
Anne Pellicciotto
President
SeeChange Consulting, Inc.
Washington, DC 20010
p 202-588-1545
f 202-588-1710
anne@seechangeconsulting.com
www.seechangeconsulting.com
I have enjoyed working with each of you and wish you the best in your KM Initiatives. This was my last event as the Chairman of the KMRT. I look forward to seeing you at future events.
Clay
J. Clay Dean, P.E.
Senior Consultant
Chairman of the Knowledge Management Roundtable and
Senior Consultant for Knowledge Management
International Center for Applied Studies in Information Technology
School of Public Policy, George Mason University
(703) 644 7867