KM Tools: Sharing Knowledge
Software Designed for the Sharing and Leveraging of Acquired Knowledge
This section provides a list of the various companies who design and provide software packages designed for sharing and leveraging knowledge. These companies and their products include front-end and back-end systems that encompass customer relations management, enterprise resource planning, sales force automation, document management, data warehousing, and web enabled exchange vehicles.
Use the menu below to select a review:
Applix
Applix iEnterprise Customer Relationship Management Suite
Applix iEnterprise is the first iCustomer Relationship Management (ICRM) solution that offers organizations the ability to manage and analyze customer data, as well as provide a collaborative solution that extends access of this data to customers, employees and partners. As companies transition to e-Business, one of the key challenges they face is how to expand from local to global operations. With Applix iEnterprise, companies can run their entire enterprise from a central site, enabling users around the globe to quickly and easily access corporate information using an Internet browser. This means that critical customer data is available anytime, anywhere. This operational process is what truly enables a company to be Customer Driven.
Aprimo, Inc.
Aprimo™ Marketing is a web-based application specifically designed to enable you to plan, execute, and analyze your tactics and campaigns (activities.) By implementing this closed loop process, you will be better positioned to implement the portfolio of activities best suited to achieve your critical business objectives (and eliminate or adjust the activities that won't produce the desired results). The Aprimo Marketing platform consists of full-function modules required to address your marketing optimization needs
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Campaign Management and Interaction workflow to automate your audience communication via multiple methods; email, direct mail, call center, fax, etc.
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A collaborative data mart (with patent pending technology) consisting of all the vital marketing information required to deliver successful campaigns.
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Audience profiling to enable you to take advantage of the latest in one-to-one marketing and continuous relationship management practices
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Process and logistics management to simplify and streamline your planning and delivery process
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Measures & Metrics to analyze activities against marketing objectives
By uniting these once disparate tools into a single platform, Aprimo Marketing simplifies the end-to-end management of marketing resources to unleash the power of your Marketing organization.
Aspect Communications
Aspect Customer Relationship Portal
Traditional businesses and dot-coms alike win by combining eCommerce and the contact center. Giving offline customers more ways to get in touch increases business and customer loyalty. And giving online customers live service and guidance can make them buy more, and buy more often.
The Aspect Customer Relationship Portal gives you a solid foundation for a complete eBusiness system. How? It integrates front-office, back-office, eCommerce, and media applications, and lets you manage them from one central point. The results? Success in the eBusiness age.
Baan Co.
Baan E-Collaboration provides a personalized web site for business partners to interact around business documents and access real-time web reports to better synchronize supply chain activities. Baan E-Collaboration raises information visibility to speed cycle times, improve accuracy and reduce the overall cost of doing business.
Documents like purchase orders, forecasts and shipping notices are published from a BaanERP system using XML and stored in a document repository. The system notifies suppliers, customers or distributors by email and directs them to a secure web site to view, approve or import the documents into their back-end systems. For complex issues, business partners can initiate real-time interaction using Microsoft NetMeeting. Self-service lookups provide access to supplier information, purchase orders and current status, purchase order history and current balance and payment history.
Information visibility throughout the enterprise
Collaborative inventory planning for vendor managed inventory and customer managed supply
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Low-threshold alternative to EDI
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Reduce procurement costs
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Improve accuracy and speed processes
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Better communications and service
Information and alerts distribution among suppliers, buyers, planners, sellers and customers
Support for collaboration in procurement, planning and customer service processes
User/business partner personalization with profiles to subscribe to available documents
XML document publishing based on events within Baan applications, specified times or business partners
Online document interaction enabling imports to back-end systems, edits and NetMeeting sessions
Fully customizable self-service lookups form over 200 interfaces to Baan functionality
Integration with BaanERP for access to purchase orders, engineering change orders and forecasts
Blackboard
Prometheus is an easy-to-use, flexible, scalable enterprise-wide learning system. In keeping with collaborative academic practice, Prometheus is a community source code product. Partners are encouraged to share code and advice in an open environment—facilitating infinite customization opportunities.
Community Source Code
Blackboard’s Prometheus product is the only major online e-Learning
system that actively promotes community source development by partners. This
community approach fosters ongoing creative development of the Prometheus
solution by the people who use it most.
Cadenza's KnowledgeLEAD
"KnowledgeLEAD identifies crucial employee knowledge that can be leveraged to increase your organization's effectiveness! As a powerful web enabled system, it identifies your people's expertise and enables and encourages them to share their knowledge. KnowledgeLEAD boasts the most comprehensive employee profile system ever created."
Compuware
Compuware provides products and services for the complete e-commerce life cycle, from initial strategy and feasibility studies through development, testing, marketing and managing the site after launch.
Compuware Professional Services delivers e-commerce solutions through our Digital Development Centers or at on-site client locations.
For over 26 years, more than 14,000 organizations worldwide have turned to Compuware industry leading products and top-notch professionals for help with business critical applications. E-commerce applications are no exception. Compuware has successfully helped many organizations integrate their enterprise applications (EAI) to deliver sound and effective e-commerce applications. Whether you seek assistance in planning, building, testing or managing your e-commerce solutions, turn to Compuware. We can make your initiative Work. Right. Now.
The Knowledge Warehouse gathers knowledge from a wide range of source documents unifying it into an SGML/XML-based structured resource that preserves the form, content, structure and functionality of the original document. Using a standard web browser to access applications built around the Knowledge Warehouse, staff members throughout the organization can access these valuable information resources at any time, from any location.
Coupled with the Knowledge Warehouse, the Knowledge Directory makes it possible for users to find and directly communicate with colleagues who have skills in specific areas By helping users find "who knows what", the Knowledge Directory enables the preservation of valuable knowledge and expertise and encourages the transfer of highly specialized knowledge that might otherwise be lost as personnel leave an organization.
The Agent Server enables users to quickly define personal, automated Agents through a simple web interface. These Agents monitor a wide range of information sources, returning personalized knowledge only on the topics relevant to each user's needs. As a result, users consistently receive the knowledge that is critical to their success, with immediate notification when new information becomes available.
Epicor Software Corp.
Successful transition to the digital economy requires systems that can address new challenges. These systems must meet the needs of customers, suppliers, partners and employees--and they must enable your company to exploit these relationships most effectively through supply chain integration and business intelligence analysis. e by Epicor, Epicor's comprehensive suite of proven, web-enabled solutions, meets these challenges head-on.
Epicor eFrontOffice is a set of integrated sales, marketing, and customer support tools for midmarket companies, designed around the customer. eFrontOffice is an integrated Microsoft Windows NT-based, award-winning customer relationship management solution that enables companies to manage the entire customer lifecycle.
eRoom
An eRoom is a virtual workplace on the Web that SETS UP IN minutes, SO THE TEAM CAN INVITE members IN AND GET working INSTANTLY. eRoom brings together all elements of the team's work - such as documents, discussions, voting, milestones, issues, tasks, and communications - and gives its members anywhere, anytime access to keep the project alive and on track. eRoom automatically notifies team members of project updates, so staying on top of hot issues is never a problem. Whether you're working with internal groups, or across your extended supply chain to collaborate with business partners, suppliers or customers, eRooms keep the work organized in one place to capture the intellectual capital of the project as it transpires. Post-project, this important intelligence can be searched on and used as best practices for the future
FrontRange Solutions
GoldMine FrontOffice integrates account management, sales force automation and marketing automation with call center software for external service and support desks to deliver a single, complete view of organizations’ customers. GoldMine’s Management Intelligence allows small to medium-sized organizations to improve planning and create relevant "best practice" processes and models. GoldMine addresses complete customer relationship needs by enabling sales, marketing, service and support teams to share account information and communicate in real time. Both Sales and Marketing and Service and Support components can be licensed separately to address specific needs or as one suite to provide a total CRM solution.
i2 Technologies, Inc.
i2’s RHYTHM solutions offer the intelligent answer for decision-making across the enterprise. RHYTHM software optimizes and integrates key business processes, while delivering intelligent eBusiness through collaboration with trading partners. RHYTHM offers a complete solution for Business Process Optimization (BPO) by offering the optimization, integration, and forward visibility required for high-velocity business. The RHYTHM solution has delivered billions of dollars in measurable value for major companies in a wide range of industries.
IBM
The IBM MQSeries family provides an open, scalable, industrial-strength messaging and information infrastructure, enabling enterprises and beyond to integrate business processes.
The IBM MQSeries family consists of three products: MQSeries messaging provides robust middleware that integrates applications across 35-plus platforms; MQSeries Integrator centralizes and applies the rules for operating your business; MQSeries Workflow enables you to capture, visualize, and automate your business processes.
Business integration with the MQSeries family
Business integration means your different computer systems, your people, and your business partners and suppliers work together to provide the best and most innovative service to your customers and your enterprise. The barriers of diverse computer systems, geographic boundaries, time differences, language and format differences, and different methods of working can all be overcome with the MQSeries family.
Business integration means:
you can connect customers, suppliers, partners and service providers, while maintaining security and control, to enable newly built and re-engineered applications for more effective business processes (for example, Supply Chain Management)
you can make mergers and acquisitions a success by integrating dissimilar IT infrastructures from two or more companies so they can work as a single entity.
you can react more quickly to market trends and opportunities because your IT systems are flexible and dependable, and no longer constraining.
Insight Technologies Knowledge Insight
Knowledge Insight is a web-based Enterprise Knowledge Management solution that revolutionizes how your business can access, manage and use its information assets. Knowledge Insight automates the information relationship and life cycle that dynamically drive businesses. Knowledge Insight provides a window onto your company's information resources by making corporate knowledge available to all. Knowledge Insight promotes the management of that knowledge further by profiling its use by employees to provide a view of your organization’s tacit knowledge (that stored in the head), combined with your company’s available explicit knowledge.
Knexa Solutions
Knexa Solutions provides a unique KM software solution called IntraKnexa which is the world's first incentive-based enterprise solution. IntraKnexa provides individuals with the motivation, reward and recognition to share knowledge with each other.
Logility, Inc.
Logility i-Community
Using Logility's award-winning Voyager XPS, Voyager XES, and other CPFR-compliant applications, the i-Community becomes your central port of entry for Collaborative Planning, Forecasting and Replenishment (CPFR) with your key partners.
Using the Internet for CPFR, you and your trading partners are synchronized 24 hours a day, 7 days a week. In this real-time environment, the i-Community provides exception-based management of information with your trading partners. As an i-Community member, you can collaborate on sales forecasts and replenishment plans. You can plan for special events or unexpected peaks in demand. Logility can even host your i-Community on a Web server accessible only by authorized trading partner users. And by leveraging CPFR business processes, you can dramatically reduce cycle time, forecast errors and inventory while increasing your fill rate - and your revenues.
The i-Community utilizes leading technologies to offer the most sophisticated collaborative network. Logility supplies the necessary infrastructure to operate the servers and "pipelines" between you, your partners providing a truly collaborative community itself.
Bottom line: by joining the i-Community, you'll have everything you need to collaborate more effectively with your trading partners than ever before. Through your Internet connection, you can inquire about the information required to support CPFR; send the data every day, week or month; receive alerts and e-mails regarding exceptions; and locate and analyze the information needed to make better business decisions. And you can do all this without all the information systems overhead.
Lotus Notes Domino Off-Line Services
DOLS extends the heritage of Notes replication and offline access to Domino Web-based applications. Disconnected users will interact with these applications as if they were in fact online; security, workflow and full-text search and other features will be fully functional. As with Notes, work done offline can be synchronized any time the user reconnects with the server using the iNotes Sync Manager, a tool that is added to the user's browser the first time DOLS technology is used. In the meantime, network traffic can be substantially decreased -- a major benefit for organizations with highly mobile workforces
Lotus Notes Raven Architecture
Raven is a key element
of Lotus' overall knowledge management strategy, which includes services,
methodologies and solutions from Lotus and IBM, all captured under the unifying
theme of "People, Places & Things". Raven contains a portal, which organizes
assets by community, interest, task or job focus; and a discovery engine,
which categorizes content and organizational expertise into a browsable and
searchable catalog. Lotus recognizes that knowledge management goes far beyond
mere technology. In this spirit, as a knowledge platform, Raven includes a
written methodology on how to map technology to personal, team, cultural and
organizational dynamics; and application templates that directly incorporate
that methodology.
Lucent Technologies
Virtual private networks (VPNs) are dramatically changing the nature of networked
communications by providing enterprises the opportunity to maximize the potential
of public network services for remote access, site-to-site intranets, and
extranet connectivity.
VPNWorX, Lucent's VPN-enabling strategy, utilizes a visionary provider/subscriber
approach to deliver the industry's most comprehensive choice of fundamental
architectures for enterprise-wide VPNs. The unique VPNWorX approach
leverages Lucent's depth of experience in implementing VPNs for service providers
to deliver an end-to-end solution—from your enterprise applications to your
provider's service platform—with unparalleled capabilities and superior price/performance.
Now enterprises can benefit from the flexibility inherent in next-generation
networks and the expanding range of VPN options in their service provider's
portfolio.
Manugistics Group, Inc.
NetWORKSTM Applications
To rapidly drive results, best practice eBusiness processes must be enabled with intelligent decision making. Manugistics NetWORKSTM has been designed specifically to provide intelligence across the eBusiness trading network in the key business process areas; design, buy, make, move, store, sell, integrate, collaborate, analyze, and track.
NetWORKS, our newest generation of solutions for eBusiness trading networks, enables intelligence for real-time decision making using web-based integration, trading partner analytics, advanced optimization and global visibility.
Manugistics WebWORKS Architecture™ is designed for business-to-business information exchange. This component-based architecture enables synchronized intelligence for the extended eBusiness trading network.
Nortel Networks
Only Nortel Networks offers an "end-to-end" eBusiness solution that:
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Extends sales and service channels to the web
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Lowers your cost of doing business
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Enables you to develop competitive advantage based on high-quality, responsive service
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Extend Your Relationships Online
Nortel Networks's highly scalable, extensible family of eBusiness applications enables personalized interactions with your customers and business partners over the Internet. It has quickly become the choice of a number of Fortune 1000 companies including Ernst & Young, General Electric, Motorola, and Prudential. -
Nortel Networks eBusiness Framework—Provides the component-based infrastructure for all of Nortel Networks's eBusiness applications
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Nortel Networks Customer Portal—Supplies a web-based, personalized gateway for all online information about your company
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Nortel Networks eOrder—Provides customers with the ability to browse multimedia catalogs, configure customized solutions, and order products and services over the web
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Nortel Networks eConfigurator—Enables customers and business partners to interactively configure custom-tailored products and services
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Nortel Networks eMerchandising—Enables customers to set up targeted promotions and campaigns through the Nortel Networks Customer Portal
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Nortel Networks eResponse Manager—Provides the ability to manage and track email messages from arrival through response
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Nortel Networks eSupport—Provides the most comprehensive solution for web- and email-based customer service
ON!Contact
Client Management Software (CMS)
CMS, by ON!contact Software Corporation, is a comprehensive and intuitive
tool used by sales, marketing and customer service professionals. CMS delivers
a centralized system in which customer, prospect, service and marketing data
can be easily accessed by your entire enterprise. CMS is so versatile and
easy to use, it provides your business with a solution that will increase
productivity, knowledge, communication and control of your entire organization.
Onyx
The Next Evolution of CRM
Customer-centric e-business is the convergence of traditional customer relationship management and online customer interaction capabilities.
This combination provides a powerful solution for companies to market, sell and service customers via the Internet while providing the human element of traditional business processes.
This approach to customer management centers both offline and online functionality around an enterprise-wide process and technology foundation.
PeopleSoft, Inc.
Vantive Products
Based on Vantive's high-performance architecture, The Vantive Enterprise integrates operations across your company to service the e-Customer. In this section, you can learn more about the Vantive Enterprise suite, web products within the suite, and our advanced tools that let your organization use the information they need, when they need it.
Sagent
The Sagent Solution Platform
A proven e-Business Intelligence infrastructure powerful enough to meet your full range of enterprise needs and scalable enough to grow with your business
Sagent Information Power Tools
Products and services that enhance the quality and scope of your data by adding demographic and geographic information and external content
Sagent's Real-time e-Business Intelligence Solutions address both customer performance and operational performance, providing a 360-degree view of your business.
Real-time Customer Solutions help you identify and acquire profitable new customers in internet time and maximize revenue and profitability from your existing customers.
Real-time Operational Solutions help you understand and control costs, improve quality, and shorten cycle times.
Seibel Systems
Siebel eBusiness Applications
Siebel Systems provides the industry's most comprehensive family of multichannel
eBusiness applications and services. Siebel eBusiness Applications enable
organizations to create a single source of customer information that makes
it easier to sell to, market to, and service customers across multiple channels,
including the Web, call centers, field, resellers, retail, and dealer networks.
By using Siebel eBusiness Applications, organizations can create a single
source of information for tailoring products and service offerings to meet
the unique needs of each customer. The result is an enhanced ability to satisfy
customers virtually anytime, anywhere, through any sales or service channel.
Sybase
Enterprise Data Management
Introducing Sybase's solutions for enterprise data management: integrated product sets of leading database, data access and data replication technology. Regardless of which databases drive an enterprise's information technology assets, the need for data integration and data replication remains the same. Sybase delivers two sets of solutions to answer these needs: enterprise data solutions and enterprise integration solutions.
Enterprise data solutions from Sybase deliver fast, reliable data management, replication and integration across the entire enterprise and are designed to match the needs of IT customers, from single database users to global organizations with multiple systems spanning diverse geographies.
Enterprise integration solutions from Sybase enable the unification of all of an organization's information resources, from mainframes to the Web, into a seamless, coordinated, easily accessed, and very powerful corporate asset that appears and works as one virtual system.
Verano Inc.
Information Management
Unfortunately, the day-to-day reality is often quite different. Many times finding 'the right information' requires more energy than applying that information to critical business decisions. Many times key milestones are missed or opportunities lost simply because 'the process' breaks down due to poor communication.
In the increasingly global, virtual, and customer-focused world of e-business, the biggest challenge facing most enterprises is literally finding and applying the right information to the right decision at the right time.
Moving at Internet speed only magnifies the problem that over 85% of the corporate information pool exists in unstructured content like contracts, proposals, specifications, spreadsheets and reports. Corporations, locked in a battle for competitive advantage, must find new ways to effectively manage these information assets and incorporate them with structured information from traditional enterprise systems.
Verano answers this challenge with products and services that deliver seamless, web-based access, control, notification and measurement of the full spectrum of enterprise and Internet information. With Verano, corporations can have online access to all the data, information, and knowledge essential for business-critical decisions at Internet speed.
This section of the site was last updated on February 22, 2003.